Privacy Policy for Brains Aesthetics and CWCP Investments Pty Ltd

At Brains Aesthetics and its parent company, CWCP Investments Pty Ltd, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal data, as well as the rights you have regarding your information.

 

1. Scope of the Policy

This Privacy Policy applies to all services provided by Brains Aesthetics and CWCP Investments Pty Ltd. By using our services or interacting with our website, you consent to the practices described in this policy.

 

2. Information We Collect

We may collect personal information in several ways, including when you:

• Book an appointment or consultation
• Fill out forms or questionnaires
• Interact with our website, social media, or digital marketing materials
• Participate in events, surveys, or promotions
• Contact our customer service team

Types of personal information we collect may include:

• Full name, contact information, and address
• Date of birth and gender
• Health and medical history relevant to our services
• Payment details (such as credit card information, securely processed and stored)
• Records of communication and service history with us

Information related to your use of our website, including IP addresses, device type, and browser data (collected through cookies and other tracking technologies)

3. How We Use Your Information

Your personal information is used to provide, improve, and personalise our services. This includes:

• Scheduling and managing appointments and consultations
• Customising treatments and providing safe, effective service based on your needs
• Communicating with you about appointments, promotions, and updates relevant to Brains Aesthetics
• Processing payments and handling billing inquiries
• Conducting market research, customer surveys, and analysing trends
• Addressing client inquiries, feedback, and complaints

Data Use by CWCP Investments Pty Ltd:

As the parent company of Brains Aesthetics, CWCP Investments Pty Ltd may use personal information collected by Brains Aesthetics to develop insights and enhance services. Data may be used for research, marketing, and business development, provided it aligns with the purposes stated above and respects applicable privacy laws.

 

4. Sharing and Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

With service providers who support our operations, such as payment processors, marketing agencies, or IT services, under strict confidentiality agreements

As required by law or regulation, or to comply with a legal process or enforceable government request

To protect the rights, property, or safety of Brains Aesthetics, CWCP Investments Pty Ltd, our clients, or others

In cases of merger, acquisition, or business restructuring, where your data may be transferred as part of the company’s assets

5. Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, data encryption, and access control measures. However, no method of transmission or storage is entirely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

 

6. Your Rights

You have rights regarding your personal information under the Australian Privacy Act, including the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your personal information, subject to legal requirements
• Withdraw consent for data processing, where consent is the basis of processing
• Opt out of receiving marketing communications by using the unsubscribe feature in our emails or contacting us directly

For any of these requests, please contact us at hello@brainsaesthetics.com.au. We will respond to your request in compliance with applicable laws and within a reasonable timeframe.

 

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, or resolve disputes. When personal information is no longer needed, we will securely delete or anonymise it.

 

8. Changes to This Privacy Policy

Brains Aesthetics and CWCP Investments Pty Ltd reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

 

Brains Aesthetics

35 Douglas Parade, Williamstown, Victoria 3016

hello@brainsaesthetics.com.au

 

Thank you for trusting Brains Aesthetics and CWCP Investments Pty Ltd. We are dedicated to safeguarding your privacy and ensuring transparency in how your information is used.