Gift Cards Policy
At Brains Aesthetics, we want every gift card to be as easy to give as it is to enjoy. The terms below explain how our gift cards work, how long they're valid, how to redeem them, and what they cover. This is to ensure there are no surprises for you or the person you're treating. Please take a moment to read them before you buy.
- Validity and Expiry
Gift cards are valid for 18 months from the date of purchase. Your expiry date is shown on the gift card and in your confirmation email.
- How to Redeem
- Online: enter your gift card code at checkout.
- In clinic: present your gift card code at your appointment.
You can use your gift card across multiple visits or purchases until the balance reaches zero.
- What You Can Use it For
Gift cards are redeemable for all treatments and products available at Brains Aesthetics. They can be used together with promotions or special offers, unless otherwise stated.
- Refunds and Cash
Gift cards are non-refundable and can't be returned or exchanged for cash, in part or in full, except where required by the Australian Consumer Law.
- Delivery
Gift cards are digital only and are delivered by email.
For items that are defective or damaged, please contact us immediately for an exchange or store credit.
- No Additional Fees
No fees apply to your gift card after purchase. We won't reduce your balance with any administration, account-keeping or inactivity fees.
- Lost Gift Cards
Please keep your gift card code secure and treat it like cash. Brains Aesthetics isn't responsible for gift cards that are lost or stolen, and we may be unable to replace them.
8. Transferring Your Gift Card
Gift cards are fully transferable and can be used by anyone who presents the code.
9. Your Rights Under The Australian Consumer Law
Nothing in this policy excludes, restricts or limits any rights or remedies you have under the Australian Consumer Law, including the consumer guarantees that apply to our goods and services.
For further inquiries or assistance, please contact our clinic directly at hello@brainsaesthetics.com.au.
Thank you for choosing Brains Aesthetics. We look forward to helping you achieve your skincare goals with confidence.
